Shipping policy

At Wickora, we carefully prepare and package every order to make sure your handmade candles arrive safely and in perfect condition.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Delivery times vary depending on your destination and shipping carrier.

Estimated delivery time after dispatch:

Germany: 2–5 business days
European Union: 3–7 business days
International: 7–14 business days

Please note that delivery times are estimates and may vary.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and order.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update.

Delivery Delays

Wickora is not responsible for delays caused by shipping carriers, customs, weather conditions, incorrect address information, or other circumstances outside our control.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Damaged Orders

We package our candles carefully to protect them during transit. If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product.